The new “iPhone 11 Display Module Replacement Program”, launched by Apple, allows certain owners of this particular iPhone to replace screen , in case they experience problems with their touch.
According to Apple, a small percentage of iPhone 11 devices manufactured between November 2019 and May 2020 "may stop responding when touched by their owners due to an issue with the display module.".
How do you replace the iPhone 11 screen?
If you have an iPhone that doesn't respond when you touch the screen, you can get it replaced for free.
- Go to the iPhone 11 screen replacement website
- Select your country of origin.
- Enter the serial number found in iPhone settings > General > About > Serial Number.
- If your device falls into the category mentioned above, contact an Apple Authorized Service Provider to have your iPhone repaired for free.
- Make sure to back up your device's content to iCloudbefore performing the restore process.
If we tested the iPhone 11 serial number and it is not an eligible device, the website will let you know.
Apple lists three possible reasons why your iPhone 11 might not be eligible for the replacement program. The most obvious is that your device's serial number doesn't fall within the "affected serial number range." Another reason could be that the phone has already been repaired under the program. Finally, your iPhone 11 may have lost eligibility for the free replacement program. Apple says that affected devices are only eligible for free screen replacement for two years from the date of purchase.
