Kaspersky Lab: The world's first endpoint security company with ISO 9001:2015 certification for customer support
Kaspersky Lab is pleased to announce that its Global Technical Support Team has received ISO 9001:2015 certification. The company is one of the first to be certified under the new version of the standard, which is the most recognized quality management certification in the world. During the audit, the practices, policies and management systems of Kaspersky Lab’s Global Technical Support Team were examined and found to meet and comply with all internationally recognized standards.
Kaspersky Lab's ISO 9001:2015 certification recognizes the company's ability to provide B2B and B2C technical support for its security solutions in Europe, Latin America, North America and Russia.
The ISO 9001:2015 standard is based on a set of quality management principles and covers five key processes, which include Kaspersky Lab customer incident management, mass critical incident management, handling customer complaints about Kaspersky Lab customer support services, knowledge management, and Kaspersky Lab internal user support. Thus, the standard provides a framework and a benchmark for consistently achieving high performance and service levels.
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Kaspersky Lab has proven its ability to maintain high-quality support services for its customers. During the certification process, no non-conformities were found, which is rare among companies undergoing the relevant audit. The certification confirms that Kaspersky Lab customers receive high-quality support that meets all international standards, regardless of the industry in which they operate.
Aleksandr Voinov, Head of Global Support at Kaspersky Lab, said: “This certification is a great honor for Kaspersky Lab’s Global Technical Support Team, as it demonstrates that the company offers high-quality services to its customers. Our mission is to help customers maximize the value they get from our products and services, and to provide them with top levels of satisfaction. This certification, along with other accolades, highlights our commitment to our customers, while proving that we offer the quality of service they deserve.”.
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About Kaspersky Lab
Kaspersky Lab is one of the fastest growing cybersecurity companies in the world and the largest privately held company in the industry. The company is among the top four providers of security solutions for end-users in the world (based on IDC data for 2014). Since 1997, Kaspersky Lab has been innovating in cybersecurity, offering cost-effective solutions to protect consumers, small and medium-sized enterprises and large enterprises. Kaspersky Lab is a global company, with operations spanning 200 countries and regions around the world, providing online security to over 400 million users. For more information, visit: www.kaspersky.com.
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