OpenAI is taking another decisive step in the evolution of artificial intelligence, introducing ChatGPT Work, a new service that aims to change the way professionals manage their daily work. While until now ChatGPT has mainly functioned as a tool for providing information and creating content, it now has the ability to take over entire processes, perform complex tasks and collaborate with the applications that the user uses.
The new platform is based on the philosophy of so-called AI agents, that is, digital assistants that are not limited to answering questions, but can plan, organize and complete projects with minimal human intervention. According to OpenAI, ChatGPT Work is able to analyze complex tasks into individual stages, collect information from different sources and deliver a complete result, while maintaining the context of the overall work.
GPT-5.6 is in the spotlight
At the heart of the new service is the GPT-5.6, which is the latest generation of the GPT family. OpenAI says the model is designed to be more efficient at multi-step tasks, understand more complex instructions , and adapt to the work patterns of each user.
In practice, this means that it can create reports, presentations, spreadsheets, business documents or even complete web applications, leveraging the data already present in the user's files and services.
One of the key advantages is that the user does not have to constantly repeat the same information. ChatGPT Work maintains the necessary context throughout the task, even if it progresses for hours or includes different stages.
The role of Codex becomes more important
Central to the new experience is Codex, OpenAI's technology originally designed to assist developers.
Now, however, its capabilities are significantly expanded. In addition to code generation, Codex can perform real tasks in web environments, desktop applications, and mobile devices, turning ChatGPT into a complete productivity assistant.
See also: ChatGPT Atlas: OpenAI shuts down AI browser
OpenAI says that more than five million users are already using Codex every week, with over a million now using it for tasks outside of software development, confirming that AI is expanding its reach to meet more and more professional needs.
From a simple order to a complete project
One of the most important features of ChatGPT Work is the ability to take over entire workflows with a single command.
For example, a professional can ask the system to analyze the results of a customer survey, create a concise marketing plan, and then produce the necessary advertising materials tailored to different markets or audiences.
The process is carried out without the user having to re-explain the scope of the work at each step. The AI agent maintains the coherence of the project, leverages the information already collected , and continues autonomously until completion, requesting human intervention only when approval is required for critical actions.
Practical applications in business
OpenAI accompanies the announcement with examples from businesses that have tested the new platform.
Among them is Zapier, where ChatGPT Work was used to create an automated system to evaluate thousands of leads each month. The digital assistant collected data from the CRM, analyzed email communication, identified cases where follow-up processes had been interrupted, and produced weekly reports for company executives.
According to OpenAI, this process helped identify significant commercial opportunities, demonstrating that artificial intelligence can function as a business analysis tool and not just a text generation system.
Unified experience across all devices
ChatGPT Work is designed to provide a unified user experience regardless of device. A user can start a task from their mobile phone, monitor its progress while away from the office, and continue from their computer without interrupting the workflow.
The new application for Windows and macOS takes on an even more central role, as it combines ChatGPT, Work and Codex functions into a single environment. At the same time, it integrates a new browser that allows the AI to extract information from websites, cloud services and online tools , while it can also manage local files on the computer.
Plugins, Sites and Automations
An important part of the new platform is the connections to third-party services through plugins. ChatGPT Work can work with applications such as Slack, Microsoft Teams, Google Drive, SharePoint, CRM, email and calendars, gathering all the information needed to complete a task.
At the same time, the new Sites allows you to transform an idea or project into an interactive website or web application that can be shared via a link, while Scheduled Tasks automate repetitive processes, such as daily report creation, presentation updates, or dashboard control.
With these capabilities, OpenAI attempts to transform ChatGPT from an advanced conversationalist into a true digital partner, capable of taking on complex business processes from start to finish.
ChatGPT takes control of the computer
One of the most impressive features of ChatGPT Work is the Computer Use, which brings artificial intelligence closer to the role of a true digital assistant. Instead of being limited to producing text or providing instructions, the system can now interact directly with the user's computer.
See also: OpenAI introduces GPT-Live for more realistic conversation with ChatGPT
OpenAI says the AI agent can open applications, move between windows, fill out forms, click, type, and even transfer files between different programs. All of these actions can be part of a larger workflow or performed autonomously, always under user control and with confirmation before critical actions.
This new approach marks the transition from traditional chatbots to more sophisticated AI agents that are able to perform real tasks and not just provide answers.
New features for Codex
At the same time, OpenAI is significantly upgrading Codex, which gains new features aimed primarily at programmers and software development teams. Among other things, it now supports editing code within the file itself, viewing differences between versions (diffs), evaluating pull requests through a special workbench, and the ability to manage multiple code repositories in the same project.
The goal is to reduce the time required to test and maintain software, allowing development teams to automate much of the repetitive processes.
Applications for every business department
OpenAI believes ChatGPT Work can be leveraged in almost every part of a modern business. Sales teams can automatically track customer journeys and update dynamic dashboards without manual intervention.
In marketing, the system can transform campaign data into presentations for management, update performance reports, and customize content according to the requirements of each market.
Finance departments can leverage the AI agent for variance analysis, forecasting, monthly close support, and interactive dashboard development.
Accordingly, Operations teams can gather information from different information systems, automatically creating reports with risks, pending issues and next steps.
In the software development space , Codex can take over a large part of the code creation and review process, from analyzing a ticket to preparing a complete pull request.
Emphasis on security and governance
As ChatGPT Work gains access to corporate data and critical applications, OpenAI places particular emphasis on security.
The service is based on ChatGPT Enterprise and includes centralized management tools, through which administrators can determine who has access to AI functions, which applications they can use and which actions require prior approval.
At the same time, a special Compliance API for organizations that need oversight of system actions, while the company claims that additional verification mechanisms are implemented before executing critical actions.
According to OpenAI, during internal security tests, these mechanisms successfully prevented attempts to gain unauthorized access to protected data. However, this assessment comes from the company itself and has not been independently verified.
See also: OpenAI adds Lockdown Mode to ChatGPT to prevent data theft
Availability and the next step of artificial intelligence
ChatGPT Work is initially available to Pro, Enterprise and Edu subscribers, and will gradually be extended to Plus and Business users. The new application for Windows and macOS brings together ChatGPT, Work and Codex functions in one environment , simplifying access to all available tools.
With this new service, OpenAI clearly shows that its strategy is no longer limited to creating a sophisticated chatbot. The goal is to develop a complete digital partner, capable of organizing, executing, and completing complex tasks in collaboration with the user.
If these capabilities prove to be equally effective in practice, ChatGPT Work could be one of the most important steps in the evolution of productive artificial intelligence, transforming AI from a support tool into an active partner in everyday work.
