A user reports that he had two Revolut accounts, one personal and one business, and used them regularly. Revolut’s performance is satisfactory, but its black box approach to interactions with the rest of the world results in countless compliance disasters for users. The user had previously reported various problems with Revolut, such as the lack of timely resolution of support issues, and believed that they would be fixed so that Revolut could reach the point of being a reliable financial company.
The user’s experience seems to have started when he chose to try out “Revolut Business” to pay a customer an amount once the project was completed, by providing his Revolut account details. However, the customer had not paid for months and during this time Revolut changed the bank account that was on the invoice. When the customer finally tried to pay, there were multiple checks scheduled to be made to the Revolut business account, which never successfully reached his account. Naturally, this created confusion on both sides, so the user gave the customer the new account details to try again to make the payment, which he did. Of course, the payment did not appear to have been made within his Revolut account. Of course, the user says that he contacted Revolut about all of the above.
Despite the above, what followed was unprecedented. The user was locked out of his accounts on Friday, September 13. The user is of course trying to contact Revolut to resolve the issue and states characteristically “I am sure that my contact with communications department with details of the failed transactions was just an extremely remarkable coincidence in this unique new experience … but I have never been locked out of my bank account before, let alone from two accounts.
To date, the user has not been informed by Revolut about the reason why their accounts have been locked . The user states, “There doesn’t seem to be any urgency from Revolut to help customers resolve these mysterious issues or even tell them what their problem is.”
