OTE Group implements new technology investment by Coca - Cola HBC Group in Greece worth €8.7 million
– 80 new jobs
– OTE Group undertakes technical support for Coca-Cola HBC for 19 countries
– The third consecutive investment by the Coca-Cola HBC in technology projects in Greece, totaling €57 million
Coca-Cola HBC has awarded OTE Group the IT support services for 19 countries . This is a new investment by Coca-Cola HBC Group in Greece, amounting to 8.7 million euros, which ensures its uninterrupted business operation and creates over 80 new jobs in the IT sector. It is the 3rd ICT project that OTE Group is implementing for Coca-Cola HBC and the most complex in the field of technical support services that it has undertaken.
IT support services will be provided by OTE Group to 26,000 Coca-Cola HBC users in 19 countries (Greece, Cyprus, Bulgaria, Northern Ireland, Ireland, Romania, Switzerland, Italy, Austria, Slovenia, Bosnia, Croatia, Nigeria, Serbia, Hungary, Poland, Czech Republic, Slovakia, FYROM) 24 hours a day, 365 days a year and in their native language, thus ensuring the effective management and resolution of issues in all corporate information systems (Ordering, CRM, ERP, HR, etc.). The services are already provided in 8 of the 19 countries.
On the occasion of the new investment in technology, Ms. Giota Lambropoulou, Group Business Solutions & Systems Manager, Coca-Cola HBC with responsibility for 13 countries, noted: “We are proud to have brought another strategic investment to Greece and that our Group, Coca–Cola HBC, chooses Greece and OTE Group for the third consecutive, large-scale technology investment in the last three years. In total, the Coca–Cola HBC in technology services in Greece since 2015 amount to 57 million euros and have multiple benefits for the country: a pivotal role in high value-added services in the wider region and a contribution to the employment of young, talented people, so that they can continue to work in their homeland.”
“IT support services are the third major technology project we undertake for Coca-Cola HBC and the first technical support project of such a large scale implemented by OTE Group. The expansion of our cooperation with Coca-Cola HBC confirms the expertise and reliability of OTE Group in the implementation of large and complex ICT projects. With the innovative services and technological solutions we provide, we help businesses lead in the new digital era”, said the Chief Commercial Officer Business Segment of OTE Group, Mr. Grigoris Christopoulos.
Leveraging the expertise and specialization of COSMOTE e-value's subsidiary in Contact Center services, the OTE Group developed new combined, multilingual IT Service Desk services, creating two service centers exclusively for the needs of the Coca-Cola HBC Group. The project design enables technical support staff, using modern technologies and automations, to diagnose, analyze, manage and coordinate remote service and issue-resolution actions on Coca-Cola HBC's corporate information systems in each of the 19 countries.
Investments in technology with strategic partner OTE Group
The collaboration between Coca-Cola HBC Group and OTE Group for the implementation of major technology projects began with the creation of a state-of-the-art Data Center, one of the largest in Greece and in the Europe, Middle East and Africa region. The Data Center, completed in 2016, serves 24/7, all year round, the entire business activity and operations of Coca-Cola HBC Group in 28 countries, and received a global distinction at the WITSA Global ICT Excellence Awards.
The investment in the Data Center was followed in 2017 by the redesign and upgrade of the IT infrastructure supporting the SAP Business Warehouse application, to implement one of the largest SAP HANA installations in Europe, for Coca-Cola HBC.
The total amount of the Coca-Cola HBC Group's three investments in technology amounts to 57 million euros over the last 3 years.
About the Coca-Cola HBC
The Coca-Cola HBC Group is a leading bottler of The Coca-Cola Company's products with annual sales exceeding 2 billion cases. With extensive geographic coverage, it operates in 28 countries and serves more than 595 million people. It offers a wide variety of mainly non‑alcoholic ready‑to‑drink beverages in the following categories: carbonated soft drinks, juices, bottled water, sports and energy drinks, and ready‑to‑drink tea and coffee. The Coca-Cola HBC Group is fully committed to promoting sustainable development in order to create value both for its business and for society. In this spirit, it offers products that meet consumer needs, promotes an inclusive and non‑discriminatory work environment, conducts its business activities in a way that protects the environment and contributes to the socio‑economic development of local communities. The Coca-Cola HBC Group holds a top position in the Dow Jones Sustainability Index and also belongs to the FTSE4Good index.
Coca-Cola HBC shares are listed on the premium segment of the London Stock Exchange (LSE: CCH) and the Athens Stock Exchange (ATHEX: EEE). For more information, please visit https://coca-colahellenic.com
About Coca-Cola Hellenic
Coca-Cola Three Epsilon, a member of the Coca-Cola HBC Group, is the leading non-alcoholic beverages company in Greece. With three production facilities in Greece, the mega plant of Schimatirio and bottling plants in Heraklion, Crete and Aegio, it produces and distributes a unique portfolio of quality products that meet consumers' needs at any time of day in any occasion. Included are the trademarks of the Coca-Cola Company, its own brands such as Amita and Frulite juices, the mineral water AURA, as well as the products it distributes such as TSAKIRIS snacks, Lavazza coffee, Monster energy drinks, FUZETEA iced tea, and also the alcoholic beverages of the houses Edrington, Brown-Forman, Isidoros Arvanitis and Gruppo Campari. Its local activities have a significant socio-economic footprint, contributing to employment and the economy, generating 54.6% of the beverage sector's turnover in Greece. Near the communities where it operates, the company actively supports local development initiatives that focus on empowerment and employability of youth, sustainable development and community wellbeing.
For more information you can visit the website gr.coca-colahellenic.com and Facebook: www.facebook.com/CocaCola3E
About OTE Group
OTE Group is the largest telecommunications provider in Greece and, together with its subsidiaries, is one of the leading telecommunications groups in Southeastern Europe. It offers the full range of telecommunications services: fixed, mobile and broadband services, pay TV and ICT solutions. In addition to its core telecommunications activities, it is also active in Greece in the maritime communications, real estate and education sectors. OTE Group is the largest national investor in new technologies and infrastructure, with investments in Greece exceeding €2 billion in the last six years. For the four-year period 2017-2020, it is implementing investments of €1.5 billion, mainly in new generation networks.
OTE Group, through its intense activity in the field of IT Integration and having entered into strategic partnerships for the implementation of complex ICT projects, is a partner of choice as with its technologically advanced COSMOTE Business IT Solutions services it satisfies the needs of businesses seeking modern solutions in the fields of health, tourism, information security, energy, Data Centers, Cloud and the Internet of Things (IoT).
The COSMOTE e-value, member of the OTE Group, provides comprehensive Contact Center services for over 19 years in Central and Eastern Europe, and since 2014 has founded e-value International in Romania. With facilities in Athens and Xanthi, excellent technological infrastructure and over 6,500 qualified staff, it offers the full range of customer service offerings, on a 24-hour basis, 365 days a year.
