No one appreciates being cheated or disappointed by unfulfilled promises, especially when money is at stake, right? That's exactly what many Verizon users seem to be feeling as they discover strange charges.
See also: Your Verizon bill could soon increase by $15
Verizon is facing serious allegations as users on Reddit allege that representatives in the company's offices and call centers are engaging in fraudulent procurement practices. According to the reports, employees are allegedly canceling and reordering orders, even in the names of customers, in order to earn financial rewards.
Many users are tired of what they consider to be a common practice: the silent addition of additional products or services to their accounts. While their resentment towards company representatives and call centers is understandable, the problem is not limited to just a few “bad” professionals.
See also: Verizon service offline for the second time
A former Verizon employee recently revealed how the company constantly pressured him to find ways to squeeze as much money out of customers as possible by frequently adding extra charges. For many users, that's exactly the crux of the problem.
This is clearly not an isolated incident – it seems to point to a deeper concern. So if you find yourself in a similar situation, there are steps you can take. First, consider filing a complaint with the FCC. This action may be the most effective way to force Verizon to address these sneaky billing practices and take responsibility.
See also: Verizon services down across America
Be sure to review your Verizon bill carefully each month. Make sure there are no unwanted charges, unsolicited services, or changes to your plan that you didn't agree to.
Source: phonearena
