If your computer encounters a BSOD problem when trying to print, it may be caused by a recent Microsoft Windows Update.
According to reports from Windows Latest and other sites, referencing a Reddit thread, users began experiencing BSOD immediately after installing the Windows Update KB5000802, which was released on March 9.
Learn more: Microsoft released Patch Tuesday March 2021
While the Reddit thread reports that Kyocera printers are facing BSOD issues, Windows Latest reported that they have been informed of similar issues from other brands and printer models, including Ricoh. When the BSOD appears, users may receive the error message “APC_INDEX_MISMATCH for win32kfull.sys”.
PCWorld reached out to Microsoft for comment, but did not receive a response. However, after this story was published, Microsoft confirmed the issue. “We are working to resolve an issue that is affecting a subset of customers using certain printers,” a company spokesperson said in an email.
See: DearCry ransomware: Targets unpatched Microsoft Exchange servers
Reinstalling the update seems to fix the problem. Some users on the Reddit thread reported that they were able to uninstall the Windows 10 patch, but others did not.
Tip: Windows 10: How to see recently installed updates
Unfortunately, because this update was a security update and rolling it back may expose users to a security issue. If necessary, however, users can uninstall the code update by following the steps below:
- Open the Settings menu of Windows and, then, go to Settings > Update & Security > Windows Update.
- Click on View Update History.
- Click on the Uninstall updates link and, then, search for that update.
- Once you find it, click on the Uninstall option.
Information source: pcworld.com
