France is investigating Apple ,alleging that the company is deliberately limiting repair options for iPhones, rendering them unusable.
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When customers use Apple's self-service repair program to order parts for products like iPhone and Mac, they'll need to provide their device's serial number. If you receive parts through this program, make sure they match the device they're intended for. You need to ensure proper installation and compatibility.
The Halte l'Obsolescence Program (HOP) association in France complains that Apple's policy on serialized parts limits repairs to authorized providers and prevents the use of non-certified components in devices. HOP is asking Apple to ensure the right to repair devices based on the principle of a true circular economy.
As reports , France has opened an investigation into Apple as a result of its accusation of “planned obsolescence” of iPhones, with the aim of investigating whether the company is deliberately planning for the phones to be retired prematurely due to repair restrictions.
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In 2017, HOP filed a complaint against Apple for reducing the maximum performance of some older iPhone models when their batteries were worn out. This was done to prevent unexpected shutdowns.
Apple admitted that it deliberately slowed down older iPhones and faced many legal challenges. However, the company stated that this was necessary to avoid sudden shutdowns of iPhone electronics that could damage them.
Some critics argue that Apple's policy pushes users to buy new iPhones, whether intentionally or not. Older models often struggle with the latest apps and iOS.
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In 2020, Apple agreed to pay 27.4 million dollars for the fact that it did not inform iPhone users about the possible performance reduction of older devices due to software updates.
