Interworks cloud cyberattack: Here is a new update from the company regarding the security incident detected on August 28th.
Thessaloniki 1/9/2022 – Significant progress has been made in restoring services affected by the recent security incident, which was detected on August 28, with more services expected to be gradually available. Our experienced technicians and specialized partners are working 24/7 to restore as many functions as possible.
So far, we have fully restored the Cloud database DNS services and Acronis to the interworks . cloud installation
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Additionally, we would like to remind you that the distribution of cloud services from all our vendors (including Microsoft, Acronis, Google Workspace, Dropsuite) remains uninterrupted and fully available for our network.
Our teams continue to work feverishly day and night to fully recover the remaining services, while continuous updates are available on the interworks.cloud Services Status page which,isdynamically updated.
We express our deepest gratitude for the understanding, unwavering support, and patience shown by our associates as we work tirelessly to resolve the issue. We hope you understand that delays in our responses are not indicative of our professional conduct, nor are they by choice, especially with regard to requests for time estimates and questions about issues that have not yet been fully investigated.
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We remind you that, in its 24/7 actions, the company is supported by specialized external experts from Greece and the USA and of course cooperates with the Data Protection Authorities, which have been informed of the incident, as we are obliged to do by law, within 72 hours of identifying the incident.
interworks . cloud wholeheartedly thanks its partner network for their full support. We are also extremely grateful for both the supportive actions and the moral support provided by Microsoft and Acronis during the recovery operations, in these critical moments for everyone.
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As Stamatis Barbounakis, Chief Commercial Officer of interworks.cloud: “We were notified in the early hours of Sunday of the malicious attack on our cloud infrastructure and immediately took the necessary actions to stop it, investigate the possible damage, recover systems and inform the relevant authorities. Although the attack only affected a small part of our business activity, we fully understand the disappointment and concerns and apologize for the disruption it may have caused.
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From the very beginning, we have worked hand in hand with our partners to guide them through this difficult period, whose support has been of paramount importance and for which we are grateful. We want to assure our partners, customers and employees that this isolated incident has in no way affected our business operations or any other business unit. Finally, we want to thank everyone, especially our employees, who went above and beyond and worked tirelessly to protect the interests of our customers. In difficult times, families stand together and we could not be prouder of the interworks.cloud.”
