It's been rumored that Tesla no longer has a PR department to handle questions from reporters. However, it seems that it needs someone to handle tweets, and especially complaints from users Twitter Musk directed at Elon.
According to the job description, an “Energy Customer Support Specialist” is being sought, who will work remotely.
“Tesla Energy Support Specialists handle a variety of customerwhile providing customer service world-class,” the description states. “A specialist’s role is to resolve or escalate complaints through appropriate channels and address social media posts about the CEO with critical thinking.”
Elon Musk is very active on Twitter . He has over 42.6 million followers and he makes sure to update them frequently with product updates, opinions on Tesla 's stock prices, and he doesn't hesitate to answer users ' various comments and questions .
At this time, we don’t know if the specialist Tesla is seeking will take some of these tasks away from Musk or simply boost posts about the company , etc. We also don’t know if Tesla already has staff for this position. A verified account “Tesla Support” joined Twitter in June 2016, but hasn’t tweeted since.
willingness to frequently interact with his customers via Twitter makes him highly approachable and has earned him a large following of both Tesla car owners and regular Twitter users. The Tesla CEO is constantly expressing his personal opinions and the company's stance on various issues, and often responds to reporters himself. That's probably why the public relations department no longer exists.
However, it seems that the new specialist will be actively involved in social media to manage and resolve customer complaints, as people are used to tweeting directly to Musk when they have a problem. Until now, Tesla has not been very responsive to customer concerns. So the CEO needs a little help managing all the tweets.
In recent years, more and more companies have been hiring staff to provide online customer support and handle complaints on social media .
You can see Tesla's new job description here.
Source: Business Insider
