Samsung has been facing difficult situations for the last two months and it seems that its problems have no end!
First were the Galaxy Note 7 models that exploded due to faulty batteries, resulting in a global recall of at least 2.5 million of the smartphones in question in 10 markets.
The U.S. Consumer Product Safety Commission (CPSC) has announced a recall of 2.8 million Samsung Electronics Co washing machines after more than 700 reports of excessive vibration and nine reports of injuries, including a broken jaw, affecting 34 models sold in various stores since 2011.
According to a statement from the U.S. Safety(CPSC): “The top of the appliance may unexpectedly detach from the rest of the washer during use, endangering the owners or damaging their property.” Samsung has received nine related reports of injuries, including a broken jaw, a shoulder injury and other fall-related injuries.
Elliot Kaye, CPSC chairman, said the top of the affected units was “not adequately secured, based on a design flaw, resulting in it coming loose during use.”
Back in September, it was reported that the CPSC was working with Samsung to address safety issues related to the safety issue of 34 of the company's washing machine models, introduced between March 2011 and April 2016. It appears that things have escalated since then and led to today's announcement.
The recall affects 34 models sold from March 2011 to November 2016. Customers can get a free repair, a new washing machine with free installation, or a refund.
“Our priority is to reduce risk and provide our customers with easy and simple options to address the recall,” said John Herrington, senior vice president and general manager of home appliances, Samsung Electronics Americas.
