Leading travel websites have already integrated AI (artificial intelligence) chatbots for Trip-Planning, aimed at more timely vacation planning.
However, according to Booking.com CEO Glenn Fogel, it's important to check their performance before deciding to invest your money in it.
Glenn Fogel suggests that users should enjoy their use, but always verify the information. He describes this approach as something similar to the early days of GPS access .
Travel apps Expedia and Booking.com have both showcased ambitious 13- or 10-day trips, using AI to plan the route. However, the Roam Around app struggled to create a 5-day trip to New York. Glenn Fogel, who is also a travel expert at Google, stresses the importance of paying attention to the information provided by chatbots, and predicts that AI will make trip-planning more personalized and easier.
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AI-powered travel chatbots currently have limited functionality. performance depends on the query and can offer either interesting on-site suggestions or assistance with bookings. Improvements are expected as destinations become inundated with tourists post-pandemic. AI Trip-Planning could exacerbate this problem, causing increased congestion at popular attractions. Until improvements are implemented, travel chatbots are better suited to the travel imagination, reinforcing the idea of the perfect experience without the constraints of crowds and wait times.
