In an effort to overtake Slack as the best service for business users, Microsoft Microsoft Teams aimed at "frontline workers."
New features introduced by Microsoft include location sharing, a smart camera, and the ability to record and share audio messages. Microsoft also plans to add a new “Praise” feature while also working on new APIs that will allow organizations to integrate their workforce management systems with Microsoft Teams for seamless control of employee tasks.
As mentioned above, Microsoft's new features are aimed at "frontline workers," who are defined by Microsoft as employees who act as points of contact with customers and represent their company in sectors such as retail, healthcare, etc.
The first major change to Microsoft Teams is that it allows "frontline workers" to access different features and collaborate via smartphone .
Additionally, IT administrators now have the ability to give Microsoft Teams users access to specific tools related to their work. Additionally, users can drag and drop their most frequently used or important work modules from their drive tray to the navigation bar.
Microsoft is also working on creating new APIs that will allow a company's workforce management system to be integrated with Microsoft Teams. The new APIs aim to create a seamless management platform where employees and managers can easily access tasks like tracking, scheduling, shift scheduling, and pay information, among other things.
