If you are one of the Instagram who owns an Outlook.com account, you may have noticed that when resetting your password you do not receive an email, no matter how many times you resend the message.
The problem was first reported in November 2013, and since then Microsoft has checked the issue several times, but no substantial fix has been made.
Microsoft's forums have been filled with complaints from Outlook.com users who are unable to reset their Instagram account password, despite some advice released by Redmond.
Microsoft suggests users check their spam folder before doing anything else, and if the message doesn't appear again, they should add the Instagram to their safe senders list. This will prevent future emails from being blocked, so they will have to resend the password reset confirmation later.
You can see more here.
