Microsoft is investigating a newly identified issue that causes macOS applications to crash when opening or saving files to OneDrive.
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As the company explained, this known issue only affects systems running macOS Sequoia, the latest version of Apple.
“Opening or saving files to the Desktop or Documents folders may cause the file application to freeze. This is happening in macOS 15,” the company said in an update on Friday, in a support document tracking recent issues with OneDrive.
Until a fix is available, customers should Force Quit the OpenAndSavePanelService that is stuck due to this issue and save their files to a location other than the Desktop, Documents , or OneDrive.
The company advises those who encounter this problem when saving files to follow this procedure as a workaround:
- Open Activity Monitor (you can find it in the Applications > Utilities folder or search for it using Spotlight).
- In the search bar at the top right corner of Activity Monitor, type OpenAndSavePanelService. Select the process from the list. It may have very high CPU or show “Not responding.”
- In the top menu bar, click the X and select Force Quit, then restart OneDrive and save the Office to a different folder location.
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If you see this when you open files in OneDrive, you should:
- Force exit from the unresponsive OpenAndSavePanelService process, as described above.
- Click the X button in the top menu bar and select Force Quit. Then, move the file from the desktop or Documents folder to another folder location and open it as usual.
Earlier this year, Microsoft also fixed a known issue that caused “A different version of the OneDrive app is already connected to this account” errors on systems where both the App Store and the standalone version of OneDrive were running side by side.
The company is also investigating a separate issue affecting both Windows and macOS customers, where some of them are unable to find files they know are in their OneDrive.
Microsoft advises them to find them manually by browsing their location using File Explorer or Finder as a workaround. “Opening and re-saving the file may improve its discoverability on mobile or OneDrive.com,” the company said.
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OneDrive is a cloud offered by Microsoft, allowing users to securely store and share files online .Thanks to its integration with various Office applications, such as Word, Excel, and PowerPoint, users can edit documents in real time, regardless of the device they are using. In addition, OneDrive provides synchronization capabilities, ensuring that the latest versions of files are always available to users, whether they are working from home, the office, or on the go. With a variety of storage plans, OneDrive can meet the needs of both individuals and businesses.
Source: bleepingcomputer
