COSMOTE e-Value , one of the largest contact centers, recorded another year of growth , recording an increase in its turnover of more than 35% in 2021, undertaking new major projects for companies and organizations from the private and public sectors.
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Its developmental trajectory, combined with the excellent experience it offers its customers, was recognized with three awards at this year's European Contact Center & Customer Service Awards, the most important European event for the industry, which took place in London, and in which multinational outsourcing companies and major international brands from 32 European countries participated.
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Specifically, the company won a Gold award in the category Most Effective Management of Peak Demand for its effective collaboration with DEHDE during periods of crises and increased citizen service and support needs. Thanks to its expertise, flexibility, and trained staff, COSMOTE e-Value managed traffic up to five times effectively.
Additionally, it was honored with a Silver award in the Best Innovation in Customer Service category for the AI service system “COSMOTE AI Personal Assistant». The COSMOTE Personal Assistant, designed by the COSMOTE e-Value Customer Service team, perceives and responds in natural language, guiding customers through the Chat and the Call Center.
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At COSMOTE e-Value, a Bronze award was also presented in the category Best Pan-European Contact Centre Operation for the excellent service it provides to its customers throughout Europe from its facilities in Greece and Romania.
"These great European awards are a practical recognition of the efforts made daily by all employees at COSMOTE e-Value to provide an excellent communication, service and support experience. They are another incentive for us to continuously improve, so that we can be the top choice for those who want to outsource their customer service services to a reliable external partner, both domestically and internationally," said the Chief Customer Operations Officer of OTE Group and CEO of COSMOTE e-Value AE & e-Value International SA, Mr. Thanasis Stratos.
Cosmote e-Value holds a leading position in the contact center space, with over 20 years of experience. It is a member of the OTE Group, and since 2014 has founded e-Value International in Romania. With 19 modern facility buildings for its operations in 11 cities, high‑end technological infrastructure and over 7,000 qualified staff, it offers the full range of customer service offerings, 24‑hour basis, 365 days a year in 16 languages.
