If you've been locked out of your Facebook account, getting back in isn't an easy process. Luckily, Meta is streamlining things a bit by now allowing for a customer service chat, which can help you get back into your social media account
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Much of Facebook's customer service work is geared toward creators on the platform. However, the company announced that the Facebook app is testing a customer service chat feature that will be available to English-speaking users. The company wasn't clear about who will actually have access, so if you're locked out of your account, you can give it a try.
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“On the Facebook app specifically, we’ve also begun testing live chat assistance for some English-speaking users globally, including creators, who have been locked out of their accounts,” Meta said in a blog post. “This initial test focuses on those who can’t access their accounts due to unusual activity or whose accounts have been suspended for violating our Community Guidelines. This will be the first time Facebook will offer live assistance to people who have been locked out of their accounts.”
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Meta also announced that it is improving comment moderation for content creators on the platform. “We’re adding more controls to help you manage the conversation around your content, like blocking a user and new accounts they create, and improving how you hide unwanted comments on your posts,” the company said.
