Netflix says it is investigating accounts that may have been compromised with the aim of selling their credentials for a cheaper - than legal - monthly subscription.
"We are aware of the situation and are investigating it," a spokesperson said.
The discovery was made by the Malaysian Cyber Consumer Association (MCCA) which revealed that credentials could be exposed to hacking.
MCCA president Siraj Jalil said the illegal users likely purchased the credentials through private groups operating on social media.
However, they have not yet identified how the usernames and passwords were stolen as, from a technical point of view, Netflix has taken excellent security measures against hackers.
Netflix is available in monthly subscription tiers ranging from RM33 to RM51, depending on video quality options and number of devices. “Illegal Netflix accounts,” meanwhile, are available in three subscription tiers: RM10, RM18 or RM30.
None of the options require a contract or credit card, nor can accounts be automatically renewed on a monthly basis.
Additional fees are required to ensure continued “registration,” even if the password for the hacked account is changed. If this happens, a new login will be provided.
Netflix urges users to be cautious when giving out their credentials to a third party and to check for signs of unauthorized activity, such as “recent viewing activity” or “device streaming activity.”.
"If you see unexpected streaming activity on your Netflix account and none of your devices have been stolen, we recommend changing your password to ensure no one else can access your account without your permission," the spokesperson said.
You can also sign out of all connected devices to your account to disconnect any unauthorized devices.”
Alternatively, users can contact Netflix through the Netflix app or through any phone.
