Apple recently published a new support document warning customers about phishing email scams, providing tips to help them spot legitimate emails from the App Store or iTunes Store.
You have probably already heard about online scammers and hackers who use phishing emails that resemble Apple's legitimate ones, aiming to steal your personal and financial information and files.
Well, if you receive such an email and you're not sure whether it's legitimate or not, Apple now has a new support document that teaches you how to tell the difference between a genuine communication coming from the App Store, iTunes Store, iBooks Store, and a phishing email.
«Scammers often try to trick you into sharing personal or financial information, sending you messages or links to websites that look like those of Apple, but their real purpose is to steal your account information.» Apple emphasized.
In the support document, Apple stated that there are some elements you need to consider when receiving emails that appear to come from the App Store, iTunes Store, iBooks Store, or Apple Music. First, try to remember if you made a recent purchase on Apple's website or in its digital stores.
If you don’t remember making a recent purchase, start looking to see if this email includes your current billing address or not, as the hackers may not have your address. Also, you should always keep in mind that Apple emails will never ask you for your social security number, the full number or / and the CCV code of your credit card or your mother’s maiden name.
Sometimes, Apple may ask you to update your account or payment details. If you receive such an email and are not sure whether it comes from Apple or not, the company urges its customers to update this information only through the “Settings” app on iPhone, iPad and iPod touch or via iTunes on Mac and Windows.
The same goes for the Apple ID password you use for purchases, which can also be changed through the “Settings” app on your device or at appleid.apple.com. It should be noted that Apple asks customers who receive a suspicious email to forward it to reportphishing@apple.com as soon as possible.
