Windows 10 is no longer supported on this PC: is an error message that some Windows 10 users may see when updating to a newer version of the operating system.
As you know, Microsoft left behind the classic service pack, an updated version of older versions of Windows.
Windows as a Service frequently releases new feature updates to Windows 10, and Microsoft plans to support any version for a period of time after an update that adds new features is released. However, support for older versions will eventually end.
Windows 10 systems will continue to function, but will no longer receive new updates, including security updates.
Support for the first version of Windows 10, for example, ended in May 2017.
What's going on?
Windows 10 devices, except those on Long Term Servicing, should be updated regularly with new feature update releases. This is not much different from previous Service Packs that Microsoft released.
Systems without the latest service pack could not get newer updates.
What is the problem?
If Windows 10 can't be upgraded to a new version that adds new features, you might see the error: Windows 10 is no longer supported on this PC.
This started happening to some users of the operating system after the release of the Windows 10 Creators Update. Ed Bott confirms the issue to ZDNet, stating that it only affects systems with Intel Clover Trail processors.
When trying to upgrade a PC running Clover Trail to the “new” Windows 10 Creators Update, the installer returns error code 0xC1900209, which means “the system cannot complete the compatibility scan to install the update…. Incompatible software is preventing the upgrade process.”.
However, the same error appears on other devices as well. Devices using the following processors: Atom Z2760, Atom Z2520, Atom Z2560 and Atom Z2580 will display errors when upgrading to Windows 10 Creators Update. These computers originally shipped with Windows 8 two years ago. Upon release, they received the update to Windows 8.1 and were eligible for a free upgrade when Windows 10 was released.
Users and administrators who upgraded these machines to Windows 10 found that everything was going well until the Windows 10 Creators Update was released.
At the moment there doesn't seem to be any way to resolve the issue, which means these devices will remain on the same build – the Anniversary Update – which Microsoft will no longer support from 2018 according to the company's support plans.
Of course there is a problem.
Not only will some users be unable to upgrade to a new build of Windows 10, but they will also be unable to receive security updates. All of this also shows that Microsoft has not planned how to handle hardware incompatibilities that will arise from time to time.
One option might be to downgrade the system to an older version of Windows, but Microsoft has ruled out that possibility.
We don't know what Microsoft plans to do about the issue at this time. A support page on Acer's website indicates that Microsoft is working with the company to find a solution for systems with Intel Clover Trail processors, but there's been no news to date.
