COSMOTE Insurance , COSMOTE's advanced digital insurance purchase platform, is on an upward trajectory , dynamically expanding its share in the Greek insurance market. COSMOTE Insurance , which turns 6 this year, is constantly being upgraded and collaborates with 18 insurance companies, giving the consumer the opportunity to compare and obtain the insurance plan that suits them 100% digitally from their mobile phone. With easy addition and removal of coverages and benefits, depending on their needs. An indication of COSMOTE Insurance's dynamic course is that from 2018 to today, the customers who trust it are increasing on average at a rate of 50% per year .
Traffic to the site (cosmoteinsurance.gr) is also growing rapidly , reaching 1,000,000 users annually . 75% of its users browse via mobile, of which 67% complete the purchase of the policy from the same device. COSMOTE Insurance customers are satisfied with the platform, as demonstrated by the high NPS of 78 (Net Promoter Score) and are willing to recommend it to others. Accordingly, the satisfaction rate with the service is also very high , reaching 92% . It is also noted that 82% of customers consistently renew their policy .
Continuous growth is also recorded in home insurance sales, which doubled in 2024 compared to 2023. Particular emphasis is placed on programs that offer discounts on ENFIA and coverage for natural disasters. It is noted that COSMOTE Insurance provides insurance packages that fully cover the needs of borrowers, owners and tenants, both in main and holiday homes, with a low cost from 30€/year and a single price for all of Greece.
"At COSMOTE Insurance, we are constantly investing in improving the customer experience. We want, through technology, our customers to be able to choose smart insurance proposals that make their everyday lives better. We will continue to enrich COSMOTE Insurance with new features, new products and partnerships. And all this with the guarantee and reliability of COSMOTE", said the head of COSMOTE Insurance, Mr. Diamantis Bouzanis.
What does COSMOTE Insurance
COSMOTE Insurance provides comprehensive insurance solutions for cars, motorcycles, trucks and agricultural vehicles, homes, primary health and boats, in collaboration with 18 leading insurance companies. Speed ,transparency and completeness of informationmake COSMOTE Insurance stand out, since the customer can compare online brands, prices, coverages, exemptions and in the end choose the program that suits his insurance needs and budget. With a lowest price guarantee and 24/7 guidance from certified insurance consultants, who are by the customer's side before, during and after the purchase of the insurance policy.
Furthermore, through COSMOTE Insurance, by purchasing a mobile phone, laptop or television from COSMOTE and GERMANOS stores, the customer can find insurance and extended warranty for their device. This specific coverage applies to all models and includes coverage such as screen breakage, water and/or malicious damage, as well as an extension of the manufacturer's warranty for an additional year.
The upward trajectory of COSMOTE Insurance is also reflected in the distinctions it has received in recent years, such as the “Insurtech of the Year 2024” award , which it received for the 2ndconsecutive year. COSMOTE Insurance is a modern digital insurance solution with an excellent user experience, which improves the daily life of customers through its technology, service, and innovative services.
