A major T-Mobile outage is preventing customers from logging into their accounts and using the company's mobile app
See also: T-Mobile: System error exposed customer data
T-Mobile users trying to access their accounts are receiving an error warning that the mobile carrier's website has been "disconnected."
“Oops, someone took the website offline. The website is currently unavailable. We are working on it, but until then please call us for anything you need,” the error.
Previously, customers were experiencing a Conduktor error for T-Mobile's Apache Kafka service for event storage and stream processing, warning that the forwarding service for the node ' account.t-mobile.com ' and the T-Mobile for Business site at ' tfb.t-mobile.com ' could not be found.
“Oops! We cannot find the service to route this host address! Please check the deployment. If TLS is enabled, please verify the certificates,” the error warned.
According to an internal system issue alert, T-Mobile's frontline teams are also experiencing connection errors and other issues across multiple apps.
These issues occurred at 12:19 PM PT and are affecting employees' ability to process activations, upgrades, account modifications, and payments.
See also: T-Mobile: New data breach affects many customers
T-Mobile retail and customer service employees are being asked to inform customers who call to report these issues that “challenges system that are impacting our ability to process nearly all transactions.”
In June 2020, T-Mobile experienced another major outage due to a failure in a leased fiber optic line from a third-party provider, leaving tens of thousands of T-Mobile users without an internet and preventing them from being able to make or receive calls.
As T-Mobile told BleepingComputer, the service outage was due to a technical issue and not a cyberattack.
“This is not a cyberattack. It is an internal technical issue that has temporarily impacted some platforms. We are working quickly to resolve it.“
Update: T-Mobile reported that the outage has been resolved and online accounts are now accessible again.
See also: T-Mobile: Some customers may get better phone deals
T-Mobile offers a number of unique services that set it apart in its industry. First, the company offers unlimited data, calls, and texts to all its customers, regardless of the plan they choose. In addition, T-Mobile offers the service 'T-Mobile Tuesdays', through which its customers receive free gifts and offers every Tuesday. This can include everything from free coffee to discounts at select stores.
T-Mobile also offers the 'Scam Shield' service, which protects customers from unwanted calls and malware. This is especially useful in our time, where phone scams are very common. Finally, T-Mobile offers the 'Gogo In-Flight Texting' service, which allows customers to send messages and browse the internet during flights, at no additional cost.
Source: bleepingcomputer
