PayPal announces today the expansion of the Seller Protection Program in Greece. This specific program covers sellers in the case that they have been sent an unauthorized payment – for example, from an account that fell victim to interception – or if and provided that the buyer claims that they have not received the product – in such corresponding cases, the Seller Protection Program covers sellers for the entire amount of eligible sales that meet the conditions.
Until yesterday this program was valid in Greece exclusively and only for material goods. Now it is also applied to services (in fields such as design, education, photography, etc.), to tickets (concerts, shows, sports events, etc.), as well as to the travel/tourism sector (trips, flight or hotel bookings, etc.).
«I am truly excited about this new addition to our services. PayPal's decision to expand the Seller Protection Program focuses on sellers, providing them with the assurance that they can leverage e‑commerce on a larger scale and with greater confidence – for more types of goods and services”, says Matt Komorowski, Managing Director of PayPal Northern and Central Europe.
«The changes represent a significant step in providing enhanced protection to sellers each time they use PayPal. Knowing that you are covered if something goes wrong should be a basic prerequisite for online buying and selling. These improvements stem from direct experience and user feedback and allow us to trade online with even greater reliability than ever before. We are especially pleased that we can present these improved protection methods alongside other important services such as the Consumer Protection Program and Free Product Returns – as part of our work, in order to increase reliability and trust in e‑commerce».
This program helps Greek merchants to carry out sales of goods and services with greater security, to customers not only within Greece, but also in the other 200+ markets where PayPal operates.
According to recent research by Accenture, cross-border e‑commerce dominates as a growth driver in B2C commerce, with a compound annual growth rate (CAGR) of 29.3% from 2014 to 20202. One of the most popular categories of cross-border sales, besides apparel, is travel (tickets, accommodation, tours, etc.), which actually represents 25% of total goods sold, including services.
PayPal hopes that with the expansion of the Seller Protection Program, Greek merchants will be able to reach new goals and effectively expand their businesses.
