International wholesale giant METRO is facing infrastructure and payment disruptions in its stores following a recent cyberattack.
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The company's IT team is currently investigating the incident with the help of external experts to discover the cause of this ongoing outage.
IT outages have been affecting stores in Austria, Germany and France since at least October 17, according to a report by Günter Born.
“METRO/MAKRO is currently experiencing a partial outage of the IT infrastructure of several technical services,” the company revealed on its website. “METRO’s IT team immediately launched a thorough investigation, together with external experts, to identify the cause of the service outage.”
Although its stores are still operating, METRO says it has been forced to set up offline payment systems and that online orders are being delayed.
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“While METRO stores are operating and services are available, there may be disruptions and delays,” the company said. “Online orders via the web app and online store are being processed, but delays should be expected.”
The company has notified authorities about this security incident and will cooperate with any investigations related to the attack.
METRO is an international wholesale company for customers in the HoReCa (hotels, restaurants and catering) industry, operating in more than 30 countries and employing more than 95,000 people worldwide.
It operates 661 wholesale stores under the METRO and MAKRO brands.
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At this time, the company has not shared information about the nature of this cyberattack, but IT infrastructure outages are commonly associated with ransomware.
"We will continue intensive analysis and monitoring and provide updates as needed. METRO sincerely apologizes for any inconvenience this incident may cause to any of customers and business partners," the company added.
