Microsoft has begun investigating a widespread issue affecting Microsoft Copilot in Microsoft 365, as users experience severe limitations when performing actions on files.
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The company confirmed the incident via the official Microsoft 365, assigning the tracking code CP1188020 for administrative reporting. The reported issue prevents users from performing any actions on files within the Microsoft Copilot environment.
This covers functions such as uploading, downloading, editing, sharing, or any other document and file management required through the Copilot app. The outage has affected many users across the Microsoft 365 ecosystem, indicating a potential infrastructure or application-level issue.
The inability to edit files through Copilot directly impacts productivity workflows that rely on the AI tool for document analysis, information extraction, or performing collaborative file management tasks.
Organizations using Copilot for document analysis and file processing have reported disruptions to their workflows, forcing teams to look for alternative ways to manage files.
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Microsoft's incident management team has officially acknowledged the situation via the Microsoft 365 Status, confirming that technical teams are actively investigating the cause of the issue.
Additional technical details and real-time updates on the progress of the investigation are available in the Microsoft 365 admin center, in incident ticket number CP1188020.
The admin center acts as the central place where Microsoft 365 administrators can monitor incident status, see any available remediation measures, and be informed of estimated resolution times.
Organizations are encouraged to check this resource regularly for the latest updates on research findings and any proposed solutions. At this time, users experiencing issues with file operations in Microsoft Copilot should be aware that Microsoft engineers are working to identify the underlying cause and implement a solution.
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During the investigation, users may need to temporarily use alternate methods for file editing tasks or postpone non-critical actions until service is restored.
