Transport for London, the city's public transport service, revealed today that its staff have limited access to systems and emails due to measures implemented in response to a cyberattack on Sunday.
See also: Microchip Technology: Data breach after cyberattack
On Monday, the transport authority reported the incident to the relevant government agencies (including the National Cyber Security Centre and the National Crime Agency). It is now working with them to respond, assess and mitigate the impact of the attack. So far, an ongoing investigation has not yet uncovered any evidence that information was compromised during the incident.
"Many of our staff have limited access to systems and email and as a result we may be delayed or unable to respond to your query or any web forms you have previously submitted," TfL said in a Friday update.
“We are currently unable to issue refunds for journeys made using contactless cards and Oyster customers will need to self-serve online.“
While in-station and journey planning information remains accessible, Transport for London said some live travel data (including train arrival information and TfL JamCams) is unavailable on some platforms, such as the official website and TfL Go app, due to the cyberattack.
See also: Halliburton: Data stolen in ongoing cyberattack
TfL has also suspended applications for Oyster photocards, including Zip cards, and contactless pay-as-you-go customers can no longer view their online journey history.
Earlier this week, Transport for London's Dial-a-Ride booking system was temporarily unavailable due to internal measures taken to address the cyberattack. However, according to Verma, existing bookings are still being honoured.
Basic reservations can now be made by phone and full call center services are expected to resume in the coming days.
Despite the outage, TfL said that London's transport network is operating "as usual" and that the cyberattack has not affected public transport services.
TfL provides transport services to more than 8.4 million residents of the city via London's surface, underground and Crossrail (the Elizabeth Line, jointly managed with the UK Department for Transport) transport systems.
See also: Transport for London (TfL): Investigating cyberattack on its systems
Cyberattacks have become an increasingly pervasive threat in today’s digital landscape, affecting individuals, businesses, and governments alike. These attacks can take many forms, including phishing , ransomware , and denial-of-service (DoS) attacks, each of which targets vulnerabilities in systems to gain unauthorized access or disrupt operations . With the rise of connected devices and an expanding online presence, the risk to cybersecurity has never been higher . Businesses must invest in strong security measures, implement regular employee training, and stay up-to-date on the latest threats to mitigate risks and protect sensitive information.
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Source: bleepingcomputer
