HSBC's app and website are down during one of the biggest shopping days of the year.
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The outage occurred on Black Friday morning, when major retailers offer significant discounts – and customers are even more likely to check their balances.
Instead, the app displayed an error indicating that the service was unavailable. The bank said it was urgently working to fix the problem, which appears to be causing problems across all of its services.
“We understand that some customers are experiencing difficulties accessing banking services at this time,” HSBC said. “We are investigating this matter as a matter of urgency and will share an update as soon as possible.”
HSBC provides a status page, but it appears to have not been updated. It shows that all services are working normally – despite the company’s statement.
First Direct customers may also be affected, as it is part of HSBC.
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The disruption caused by the downgrade of HSBC’s app and website during the Black Friday sales had a significant impact on HSBC customers. Customers who depend on the app and website to transact or access their banking functions found themselves powerless and frustrated. This may have led to missed shopping opportunities or disruption to their financial activities.
HSBC customers who had planned to take advantage of the Black Friday sales may not have been able to make purchases or execute their financial transactions. This may have caused frustration and loss of confidence among customers as they were unable to take advantage of the opportunities offered during the sale period.
Additionally, customers who had urgent financial needs, such as bill payments or money transfers, may have been inconvenienced by the inadequacy of HSBC’s app and website. This may have caused confusion and concern about their financial situation and ability to manage their financial affairs.
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Finally, customers who had planned to perform transactions or access their bank account information may not have been able to do so, causing them time loss and inconvenience. This may have affected customer satisfaction and HSBC's image as a trustworthy bank
Source: independent
