The director of God Of War Ragnarök helps the owners of the Collector’s Edition to obtain the game that is missing.
The $200 Collector's Edition of God Of War Ragnarök comes in a gold embossed box, with a 16-inch replica of Norse god Thor 's hammer Mjölnir , a set of engraved dwarven dice, downloadable cosmetics, and more. That "and more" should ideally absorb some of your frustration if, as other buyers have reported, you open the $200 box and realize that not only is there no steelbook case, but there's no game code either.
The combination of a steelbook case and digital code was already annoying without this obvious manufacturing blunder. When God Of War Ragnarök was announced earlier this summer, with custom items and downloadable content but no physical game to fit inside the very expensive steelbook case, Ian Walker wrote for Kotaku that "it seems like the gaming is becoming increasingly hostile to the idea of ownership, which could be worrisome as older online storefronts are phased out."
See also: God of War Ragnarok: The game is missing from collector's editions
So you're paying more for the physical copies, for the $200 cases and the $70 games, but you still might not get what you wanted. It seems like most of the God Of War Ragnarök Collector's Edition involve both the steelbook case and the game code, but one Reddit user, who has since created the Twitter @HelpUsSMS dedicated solely to finding a fix and collecting examples of similar issues, ended up receiving two codes for the same in-game cosmetics instead of one cosmetics code and one game code. And so far, the lack of urgency in Sony's efforts to resolve these issues is only leading to more frustration.
According to those who received a response, Sony 's help is lacking. A buyer of the God Of War Ragnarök Collector's Edition , who also received two cosmetic codes in error, posted a screenshot on Twitter of a Sony customer service representative saying "we don't sell [the Collector's Edition] ourselves. The retailer is responsible for that." However, other buyers said that when they asked for help, retailers only sent them a link to Sony 's contact page .
While Sony and its retailers are going after each other, RagnarökCory Barlogis apparently taking restoration into his own hands.
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"Have you received any answers or codes yet?" he says in a DM posted by a God Of War Ragnarök Collector's Edition on Twitter. He then provides the buyer with a code.
Barlog and Sony did not immediately respond to requests for comment. But if Barlog has defined himself as a customer relations god, there are limits to what one person can do to solve a large and expensive production problem .
“I don’t want people to think just because @corybarlog helped a few of us, the fight isn’t over,” @HelpUsSMS on Twitter on November 13. “There are still a lot of people who need their games and it’s @Sony/@AskPlayStation’s responsibility.”
Source: kotaku.com
