Nearly four years after the game was first announced, Blizzard released Diablo Immortal on Android, iOS, and PC earlier this week. And shortly after the game launched on mobile (a day earlier than expected), players with Samsung phones took to Reddit and other community forums to complain about technical issues. On some devices with the company's in-house Exynos chipsets, Diablo Immortal is unplayable, with one of the most notable issues being textures that aren't loading properly.
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"We are investigating issues that some users of certain Samsung Galaxy devices using the Exynos chipset are experiencing ," a Blizzard spokesperson said in a Reddit comment spotted by SamMobile. "For now, we may disable downloads for this set of devices while we work to address this . We apologize for this and will work to resolve the issue as soon as possible."
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These phones can't run Diablo Immortal, so you can't try out in-app transactions:
- Galaxy A12
- Galaxy A13
- Galaxy A21s
- Galaxy A51 5G
- Galaxy A Quantum
- Galaxy S10e
- Galaxy S10
- Galaxy S10+
- Galaxy S10 5G
- Galaxy Note 10
- Galaxy Note 10 5G
- Galaxy Note 10+
- Galaxy Note 10+ 5G
- Galaxy F12
- Galaxy F62
- Galaxy M12
- Galaxy M13
- Galaxy M62
- Galaxy XCover 5
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The list of affected devices includes older devices like the Galaxy S10, Note 10 , and A51 5G, but people with models as recent as the Galaxy S22 have also complained about texture issues. If you have a Qualcomm- equipped version of one of these phones , you should be able to download and play the game without any issues. You can check what chipset your phone has by going to the “About Phone” section of Android’s system settings
Source of information: www.engadget.com
