Car rental company Sixthas been hit by a cyberattack last week, causing disruptions to its business operations, affecting customer service centers and some branches.
Sixt, based in Germany, is a very large and well-known car, with operations and facilities in more than 105 countries.
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Sixt announced yesterday that it suffered a cyberattack on April 29, which forced the company to restrict access to all IT systems, except those that were critical for the continuation of business operations, such as the main website and applications.
Of course, the shutdown of IT systems caused some disruption to customers, agents and service points, but according to the company, the impact was kept to a minimum.
The car rental company has tried to keep most of the services necessary to serve its customers operational, but temporary outages may occur, particularly at customer service centers and specific branches, Sixt said in a statement
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According to German media, most car reservations as of Friday morning were made with pen and paper as the systems were down.
Additionally, according to reports, customers who called the company heard a recorded message saying that Sixt was experiencing a technical problem and that customer service employees could help via email, but with some delay.
Sixt has not yet provided further details about the nature of the cyberattack, except to say that it is continuing its investigations with the help of internal and external experts.
The company asks customers for understanding and patience and promises to provide further updates on the matter.
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With the tourist season approaching, it is certain that cybercriminals will attempt to breach large companies involved in tourism, such as Sixt, a well-known car.
Source: Bleeping Computer
