The pandemic will eventually end, but Zoom will continue to be very useful even after the pandemic, even when people return to the office, a company executive says.
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More organizations are moving toward a hybrid work model in which employees work both in the office and from home each week.
“I think there are three big changes happening post-pandemic that businesses are investing in and that are fueling our growth and relevance,” Ricky Kapur, head of Asia Pacific at Zoom, told CNBC’s “Street Signs Asia” on Friday.
First, companies are thinking about creating collaborative and hybrid work environments for staff, he said.
“Employees demand flexible work arrangements and the ability to work frictionlessly, no matter where they are,” Kapur added.
Second, companies are rethinking the customer engagement experience, with consumers demanding more convenience.
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"Whether it's a retail experience, the ability to live feed the store and talk to a live person — see a product, have a real conversation, and then make a purchase decision. Consumers expect that from companies," he said.
The third big change is that digitally native companies are building innovative platforms to create services that appeal to new consumers, especially in sectors like healthcare and education, according to Kapur.
Millions of people have used the company's technology over the past two years to take classes online, work, and even socialize. But growth has slowed as people have returned to their normal routines.
Zoom's revenue rose 35% from a year earlier in the quarter ended Oct. 31, compared with a 54% increase in the previous quarter.
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But Kapur remains optimistic that as people move into a hybrid environment, they will continue to seek flexibility in how they communicate.
He added that Zoom's "mobile and frictionless" business has grown "from zero to 2 million users in less than two years. It's one of the fastest-growing cloud."
“Our numbers tell us that customers are still investing and will continue to invest in Zoom after the pandemic,” he said.
Information source: cnbc.com
