Another series of stories from the ramparts is being added to the SecNews! So far we have witnessed stories with CD-DVD drives – coffee cases, floppy disks that save files in 2016, “gamer” managers, board members, who watch spicy movies and of course these are just the beginning!
We are also waiting for your stories, which will be posted in order of priority because we could not fit them all into one post!
Bzz
I have been working for years in a call center as technical support and I have now learned to enjoy the small joys of work. One beautiful morning, a gift call comes from Patras. The lady from Patras on the other end of the line complained that there was a problem and that she had no internet. I classically asked her which lights she saw staying on, which ones lighting up intermittently, etc. Suddenly I hear a sound – like something makes when it falls into water – and the lady says “Oh no, I dropped my modem in the bucket of water! What do I do now?” I had to ask her: “Which bucket of water?” Answer: “What do you mean? We always have a bucket of water next to the computer in case it catches fire.” This is precisely why the mute feature on the telephone was invented. After crying from laughter, I get back on the line and ask her, sir, if she wants to request a modem replacement. She decided to grab the modem while it was in the bucket with the water connected in parallel with the Ethernet and the power. I heard an intermittent buzz followed by a short small explosion sound and the line went down. For the next half hour I was honestly afraid that the modem had exploded and the lady was somewhere between an electric shock and a heart attack. After about half an hour, I had kept the notes of the incident open, the same lady called from a cell phone, requesting a change of equipment for her line…
Doctor, I want to change nurses, please!
I work for a medical equipment and software company. My job involves training nurses on how to use the systems we install for them, but since it is not uncommon for them to be completely computer-literate, in some cases I have to teach them the basics. So I find myself facing a top talent who I tell her to click the mouse. She actually clicks the mouse. Then I tell her to right-click and she actually does it. Then I tell her to click and switch to left-click. She also brings her left hand up and clicks the mouse…
